The Client Support Representative is part of an internal Technology team that provides support to external clients on various proprietary and third party software tools used to manage the clinical trials process. Successful candidates will receive on-the-job training to become knowledgeable in all areas of Rho’s custom-built software applications including: Randomization systems, Electronic Data Capture systems, Lab Tracking systems, Web Site Administration, and manual processes and procedures when technology is unavailable. Training will also include any third party software applications that Rho is contracted to support.
Typical daily activities include:
Education and/or Experience: BS preferred, BA accepted. 0-2 years of work experience required – mainly, candidates must be very comfortable using technology and be able to demonstrate they could quickly learn a variety of constantly-changing software applications. Experience using Microsoft Word, Microsoft Visio, Microsoft Access, Microsoft Excel, and Adobe Acrobat is helpful.