The Service Desk Associate is part of an internal technology customer service team that maintains, analyzes, troubleshoots, and resolves PC hardware and software issues as well as identifies network problems related to PCs. Responsibilities include installing and configuring PC software and hardware, and performing repairs, upgrades, and replacements as needed. This position also performs systems administration on various network platforms. The successful candidate exudes customer service via respectful interactions with teammates and clients while providing timely and effective services to company employees.
The responsibilities of this position fall into four major categories – customer service, process/systems administration, technical support and request fulfillment.