• Clinical Systems Associate

    Job Location US-NC-Chapel Hill
    Regular Full-Time
  • Overview

    This Clinical Systems Associate will assist Rho’s clinical systems and process team members in day-to-day operations including administration of our clinical trial management system (CTMS) which will support both federally-funded and commercial studies. This team member will work closely with the CTMS team to collect and enter clinical project metadata into our CTMS system, ensure data quality and accuracy, identify and escalate issues, suggest solutions, respond to internal customers, and help to support system configurations. The position will offer the opportunity to learn about all aspects of clinical research support, including processes across functional areas, best practices and process standards, and the CTMS software application.


    • Writing correspondence, such as emails, memos, minutes and reports
    • Formatting documents, creating document templates, and process flows
    • Entering, maintaining, and monitoring business metadata including project, protocol, and program start-up data entry
    • Reconciling business data from multiple sources and reporting findings
    • Reviewing internal success metrics and reporting findings
    • Setting appropriate access for users following permissions requirements
    • Supporting new system functionalities testing and user requirements testing
    • Supporting system training for new users
    • Supporting the CTMS team with other responsibilities, as necessary and appropriate
    • Providing internal customer support by troubleshooting, diagnosing and resolving issues with the CTMS application or process requirements


    • Bachelor’s degree in a scientific field or a related area of study with research emphasis
    • 1-2 years of experience in the clinical research, biopharmaceutical or technology industry is preferred, however, entry level candidates will be considered.
    • Past experience working with data or on research studies is desired
    • Must have effective oral and written communication skills, proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook)
    • Must have strong organizational skills, be able to multi-task, meet deadlines, and review & revise own work
    • The ability to balance team and individual responsibilities is essential



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